Refund, Cancellation & Replacement Policy

Blooming Sky Florist | Miami, Florida

Last Updated: October 15, 2026

At Blooming Sky Florist, we take pride in creating beautiful floral arrangements using carefully selected, high-quality flowers. Every order is handcrafted with attention to freshness, presentation, and detail.

We understand that circumstances may change and want our customers to have a clear understanding of our cancellation, refund, and replacement policies.

1. Order Cancellations

Customers may request to cancel an order at least 24 hours before the scheduled delivery time.

Eligible orders canceled within this period will receive a full refund to the original payment method, except where separate custom-order terms have been agreed upon.

Cancellation requests received less than 24 hours before the scheduled delivery time are not eligible for a standard refund because flowers may already have been sourced, prepared, or arranged.

Orders that have already been dispatched or delivered cannot be canceled.

To request a cancellation, please contact us by phone at +1 (305) 850-1861 or email bloomingskyflorist@gmail.com with your order number and delivery information.

A cancellation is effective once it has been confirmed by our team.

2. Fresh Flower Returns

Fresh flowers are natural, perishable products. For this reason, completed fresh flower purchases are generally final sale.

We do not ordinarily accept returns based on:

• A change of mind after delivery.

• Personal preferences regarding an arrangement's style.

• Minor natural variations in flowers or colors.

• Seasonal substitutions consistent with our substitution policy.

• Improper handling or care after delivery.

This does not affect any rights or remedies that customers may have under applicable law.

3. Damaged or Incorrect Orders

We carefully inspect all floral arrangements before dispatch.

If your flowers arrive damaged, incorrect, or with a significant quality issue, please contact us within 24 hours of delivery.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the arrangement, if possible.

• Your preferred contact information.

We will evaluate the situation and work toward an appropriate resolution.

4. Replacements

If an arrangement arrives damaged or has a verified quality issue, we will offer an appropriate replacement at no additional product charge.

Replacement arrangements are subject to flower availability and reasonable delivery scheduling.

Where a particular flower is unavailable, we may substitute it with a similar variety of equal or greater value while maintaining the original design as closely as possible.

5. Refunds & Store Credit

Because flowers are perishable, refunds are not generally issued for completed floral orders unless required by applicable law or otherwise approved by Blooming Sky Florist.

If a verified quality issue cannot be resolved through replacement, store credit may be offered.

Where a monetary refund is due, it will generally be issued to the original payment method. The time required for funds to appear depends on the payment provider.

Store-credit arrangements will be communicated directly to the customer.

6. Unsuccessful Deliveries

Customers are responsible for ensuring that delivery information is accurate and that the recipient can receive the order.

A delivery issue caused by an incorrect address, incomplete instructions, or an unavailable recipient does not automatically qualify for a refund or complimentary replacement.

We will review the circumstances and discuss reasonable options with the customer.

Please see our Shipping & Delivery Policy for additional information.

7. Flower Substitutions

Every floral arrangement is unique, and seasonal flower availability may vary.

We reserve the right to make suitable substitutions of equal or greater value while preserving the design's overall appearance and quality as closely as possible.

Minor differences between product photography and the final handmade arrangement are not considered defects.

8. Flower Care

To enjoy your arrangement for as long as possible, we recommend following the care instructions provided with your flowers.

Fresh flowers should be protected from excessive heat, direct sunlight, and prolonged exposure to unsuitable conditions.

Where appropriate, stems should be trimmed and clean water provided regularly.

We cannot guarantee flower longevity when deterioration results from improper care after delivery.

9. Custom Orders & Events

Custom floral installations, wedding flowers, large corporate orders, and specially commissioned designs may have separate cancellation and refund conditions.

Any additional conditions will be communicated as part of the applicable quotation or booking agreement.

10. Contact Information

For cancellation requests, refunds, replacements, or questions about your order:

Blooming Sky Florist

1750 N Bayshore Dr, Miami, FL 33132, USA

Phone: +1 (305) 850-1861

Email: bloomingskyflorist@gmail.com

Business Hours: 10:00 AM – 5:00 PM (Eastern Time)

Website: https://bloomingskyflorist.com